Request a return
Returns are accepted only for damaged, wrong, or defective products. Contact Ikasa within 48 hours of delivery by WhatsApp, phone, or email. After review, an eligible return may receive a replacement or full refund. Ikasa covers return shipping.
Request an exchange
Want to make a size exchange? We're here to help!
You can easily reach out to us at our contact page to request a size exchange within 48 hours of delivery. Please note that exchanges are applicable only for size changes of the same item. We highly recommend referring to our body measurement chart before ordering to avoid any sizing discrepancies. If you run into any trouble, just contact Ikasa and our team will guide you through it.
There are no exchange fees, though please note that all items are raised for a quick review, so submission does not guarantee automatic approval. Once received, our team will get in touch with you to coordinate the next steps.
Note for International Customers: Due to high customs taxes, duties, and transport barriers, we are unfortunately unable to process international returns or exchanges. We highly recommend checking our size chart carefully before ordering to ensure the perfect fit!
Cancellations & Refund
Once an order is confirmed, it cannot be cancelled or refunded. We ask that you review your cart carefully before completing your purchase.
A refund or cancellation will only be issued in the rare event that we cannot ship your product due to item damage or inventory unavailability.
If we are unable to fulfill your order for the reasons stated above, our team will proactively reach out to you and issue a full refund to your original payment method.
Exclusions
Products that have been used, worn, or damaged after delivery are strictly ineligible for a return, exchange, or refund, unless otherwise required by applicable consumer law.